01
Monitoring
Service level objectives agreed with the business, alerts that map to symptoms users can see, and a documented escalation path.
Managed services
We keep it running, and we teach you to
Monitoring, maintenance and on-call for systems in production — with an exit plan written on day one.
Managed services usually deepen the dependency they claim to relieve. Ours are written with a hand-over date: every runbook we use is one your team can run, and each quarter we transfer one more of them.
What it covers
02
Maintenance
Security patching and dependency upgrades on a schedule, not in reaction to an incident.
03
On-call
Defined coverage hours, a named responder, and post-mortems shared with you in full.
04
Evolution
Capacity reserved every month for the small changes that would otherwise never get scheduled.
What you get every month
Reporting you can read without us: incidents, changes, cost, and what moved one step closer to your team.
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